Refund policy

GENERAL INFORMATION

Refund and Return Policy

Final sale, and custom orders are not returnable.

All other: Changed your mind? No problem!

• Please enclose a copy of the invoice, packing slip, or purchase order with the return 
• A Return Merchandise Authorization form (RMA) is required for all returns. RMA Form is available here.
• Merchandise must be returned within 10 days of receiving the Return Merchandise Authorization.
• Packaged items must be returned in original packaging for proper credit.
• A 25% restocking fee will apply to all items authorized for return.
• Customer is responsible for the cost of shipping merchandise back to Prime Judaica.
• For all return shipments to us, we strongly recommend that you use a trackable shipping service and purchasing shipping insurance to cover the value of the goods being shipped.

Return Shipping Address:

Prime Judaica - Zvia Dover Design LLC 

933 NW 36th St.

Oakland Park FL 33309

Gifts: If a product purchased from us was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.